Help Center

Instructions

Logins and User Accounts

• Sign In Page
• New Users
• Forgotten Password
• Change Password
• Updating Profile Information
• Creating Additional User Accounts

Creating an Order

• Place a New Order
• Step 1: Enter Basic Title Information
• Step 2: Choose Retailers
• Step 3: Choose Territories
• Step 4: File Requirements
• Step 5: Choose Payment Plan

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Curated Retailers

• What Are Curated Retailers?
• Adding Pitches to an Order
• Workflow Changes: An Order with Pitches and Open Retailers
• Workflow Changes: An Order with Pitches Only
• Creating a 2nd Order after a Curated Retailer Approval

View Existing Orders

• View Existing Orders
• Track Order Placement Status
• Dashboard
• Order Review
• Quiver Status Button
• Delete an Order

Multiple Orders for a Title

• Creating Multiple Orders for a Title

Metadata

• Metadata
• 1. Title Metadata
• 2. Languages
• 3. Review and Customize

Files

• Files
• Upload Files
• Redelivering Rejected Files

Submitting an Order

• How to Tell If an Order Is Ready to Submit
• Submit to Quiver
• Quiver Status – In Progress
• Quiver Status – Complete

More Information

Retailers

• Amazon
• Comcast Xfinity
• DirectTV
• Dish
• Google Play
• Hoopla

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Spec Requirements

• Spec Requirements for All Delivered Files
• Textless Files
• Dual Mono vs. True Stereo Audio
• Forced Narrative vs. Subtitles
• Minimum Storefront Language Requirements

Pricing

• Pricing Breakdown and FAQ

Ratings

• Ratings List
• Rating Requirements
• Film Rating Boards

Glossary

• Glossary

FAQ

• What is Quiver?
• Pricing Breakdown and FAQ
• When will I receive royalty payments?
• What do I need to deliver to Quiver?
• Asset Delivery Best Practices
• What is a trailer clip?

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Finances

Quiver Finances

• Actual Earnings - Monthly
• iTunes Estimated Sales - Daily
• Payments
• Detailed Actual Earnings - Monthly

Finances FAQ

• When will I receive royalty payments?
• How far back can I view my payments history?
• How many retailers are included in my statements?
• What is the difference between Actual Earnings and iTunes Estimated Sales?
• I downloaded a CSV report, but it was empty.
• Can I export an Actual Earnings CSV for a single title?